Frequently Asked Questions

Stonebridge International Insurance Ltd., a member of the Aegon Group is an insurance company providing general insurance products.  Stonebridge International Insurance Ltd. is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority (FCA) and Prudential Regulation Authority (PRA). Registered Office: Braywick Gate, Braywick Road, Maidenhead, Berkshire SL6 1DA.  Registered in England No. 3321734.

We specialise in Accident Insurance. Our key product ranges include Accident Death Plans Accident Cash Plans, and Personal Accident Plans. These products pay in the event of accidental death, a stay in hospital following an accident or for the loss of limbs, sight or hearing in an accident.

We have issued you with a temporary user name and password which can be found in the letter we have sent you. You will then be asked some security questions after which you will be asked to set up a new user name and password to use.

It could have been some time since you gave details to us and it is possible your answers may not match what you disclosed when you originally signed up to the policy. On this website, there are three attempts to match with your original answers, and if that fails, you will be given the option to call our Customer Services team who will be able to make further checks before permitting access to the site.

You will now be able to view and compare your old policy with your new enhanced policy up until the old policy expires. After which you will be able to manage your policy and update your contact details directly online.

Yes, you can log in or call us and cancel your policy at anytime.

We want your claim to be handled as quickly and efficiently as possible. If you (or your family on your behalf) need to make a claim please contact our Customer Service team or visit our main website.

If you have any questions regarding the letter or questionnaire , please contact our customer service team.