Privacy Policy

We are committed to protecting and respecting your privacy. This policy (together with our Cookie Policy and Legal Policy and any other documents referred to by us) sets out the basis on which any information we collect from you (as the policyholder including any other individuals listed on the policy), or that you provide to us, will be used by us as part of our business, to set up and administer the policy.

Information we may collect from you
We may collect and use the following information about you:
1. Any personal details that you enter and submit on our website ("Site") or by dealing with us by phone, e-mail or otherwise in the course of the administration of your policy.

2. Information that allows us to remember you, any interests you have recorded and how you use this Site. This saves you from re-entering your information when you return to the Site and allows us to arrange our Site content to match your preferred interests. We use "cookies" to collect this information. Cookies are text-only strings of information stored on your web browser or hard disk. You can accept or decline cookies by modifying the settings of your web browser but you may not be able to use all the interactive facilities of our Site if cookies are disabled. Further details are available in the Cookie Policy.

3. Your IP address (this is your computer's ID number for internet connect).

4. Your preferences and use of email updates that are recorded by e-mails we send you (only if you have selected to receive e-mail updates on products and offers).

Uses made of your information
We use information held about you in the following ways:
1. For the purposes of insurance administration by us, our associated Aegon group companies, brokers and other distribution parties, insurers and reinsurers, service providers and any other selected third party.

2. We may record telephone calls for training and quality purposes.

3. Your information may be used for offering renewal, research, statistical purposes and crime prevention.

4. Your information may be transferred to any country within the European Economic Area for any of these purposes and for systems administration. Appropriate legal and security measures are used to protect personal information. We apply the applicable data protection laws and remain responsible for the control of personal information. We will ensure that anyone who receives your information agrees to treat your information with the same level of protection as if we were dealing with it.

5. If you provide us with information about another person, in doing so you confirm that they have given you permission to provide it to us to be able to process their personal data and also that you have told them who we are and what we will use their data for, as set out in this policy.

6. To notify you about changes to our service.

7. To ensure that content from our Site is presented in the most effective manner for you and for your computer.

8. Personal information is retained for the period necessary to fulfil the purposes set out in this policy unless a longer retention period is required by any regulation or permitted by law.

Who we will share your information with
We may share your personal information with any of our associated companies within the Aegon Group.

We may share your information with selected third parties including:
1. Business partners, other insurers, third party underwriters, reinsurers, brokers and other distribution parties, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
2. It may be disclosed to regulatory bodies for the purposes of monitoring and/or enforcing our compliance with any regulatory rules/codes.
3. Analytics and search engine providers that assist us in the improvement and optimisation of our Site.

Keeping you informed
We may (including our agents) use your information to keep you informed by post, telephone, e-mail, text messaging or other electronic means, about products and services which may be of interest to you. By providing us with your contact details, you consent to being contacted for these purposes.

You may object to the further processing and/or use of your personal information for marketing purposes at any given time with future effect. If at any point in time you wish to object to processing and/or use of your personal information for marketing purposes, or if you have any questions or concerns you can contact us using the following methods:

By Letter
UK Customer Service, PO Box 4207, Maidenhead, SL20 1EH

By Email dataprotectionofficer@stonebridge-insurance.com

Once we have received your request we will act on this without undue delay. Please note that if you do object to the processing and/or use of the personal information for marketing purposes by us, we may still send you other important communications relating to the administration of your policy.

Other sites and security
This privacy policy covers our Site. Our Site may, from time to time, contain links to and from other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit your information to these websites.

Appropriate legal and security measures are used to protect personal information. We apply the applicable data protection laws and remain responsible for the control of personal information.

We retain the personal information for the period necessary to fulfil the purposes set out in this notice unless a longer retention period is required by any regulation or permitted by law.

Your calls may be monitored and recorded in order that the service may be improved and to help prevent and detect fraud.

By Letter
UK Customer Service, PO Box 4207, Maidenhead, SL20 1EH

By Email dataprotectionofficer@stonebridge-insurance.com

Changes to our Privacy Policy
We reserve the right to change our privacy policy at any time with or without notice and any changes we may make to our privacy policy in the future will be posted on this page.